This note builds on chapter 3 in the Sourcing Playbook to provide more detailed guidance for departments on carrying out a delivery model assessment in order to decide whether to deliver a service, or part of a service, in-house, procure from the market or adopt a hybrid solution. It is aimed at supporting departments in creating and running an analytical, evidence-based approach and outlines the factors departments should consider as part of a delivery model assessment, as well as highlighting some of the common challenges faced by the Government in outsourcing or insourcing a service.
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